At Pristine Carpet Cleaning & Upholstery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use and protect information when you visit our website or contact us regarding our cleaning services.
1. Information We May Collect
Our website does not provide a direct online booking or payment facility.
When you choose to contact us using the contact details provided on our website, we may receive information such as:
- Your name
- Phone number
- Email address, if provided
- Property or service location, where required
- Details about the cleaning service you are interested in
- Any other information you voluntarily provide during your enquiry
We only collect information that is reasonably necessary to respond to enquiries and provide our services.
2. How We Use Your Information
Information you provide may be used to:
- Respond to your questions or enquiries
- Discuss the cleaning service you require
- Provide prices or quotations
- Arrange a suitable date and time for a service
- Communicate with you regarding an agreed service
- Provide customer support
- Maintain necessary business records
- Meet applicable legal or regulatory requirements
We do not use your personal information for purposes unrelated to our services without an appropriate lawful basis.
3. Online Bookings and Payments
Pristine Carpet Cleaning & Upholstery does not currently accept direct bookings or payments through this website.
Any service arrangements are made separately after you contact us using the contact options displayed on the website.
You should not submit payment card or banking information through general website contact or enquiry facilities.
4. How We Protect Your Information
We take reasonable steps to keep personal information secure and protect it against unauthorised access, loss, misuse or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, legal or regulatory purposes.
5. Sharing Your Information
We do not sell or rent your personal information.
Information may be shared with service providers where reasonably necessary for the operation of our website or business, or where disclosure is required by law.
Any third-party service providers are responsible for handling information in accordance with applicable data protection requirements.
6. Cookies
Our website may use cookies and similar technologies for essential website functionality and, where enabled, analytics or other website features.
Where consent is required for non-essential cookies, visitors should be given an appropriate choice before those cookies are used.
For further information, please refer to our Cookie Policy.
7. Third-Party Services and Links
Our website may provide links or contact options that connect you to third-party services, such as WhatsApp or other external websites.
When you leave our website or communicate through a third-party platform, that provider may process your information under its own privacy policy and terms. We are not responsible for the privacy practices of independent third-party services.
8. Your Data Protection Rights
Under applicable UK data protection law, you may have rights relating to your personal information. Depending on the circumstances, these can include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Restrict or object to certain uses of your information
- Withdraw consent where processing relies on consent
You may also have the right to raise a concern with the UK Information Commissioner’s Office.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or the way we handle personal information, please contact Pristine Carpet Cleaning & Upholstery using the contact details available on our website.