At Pristine Carpet Cleaning & Upholstery, we aim to provide professional and high-quality cleaning services. However, cleaning results can vary depending on the material, condition, age and previous treatment of the item being cleaned.
This Service Disclaimer explains some of the limitations associated with our cleaning services.
1. Cleaning Results
We always aim to achieve the best possible results. However, we cannot guarantee that every carpet, sofa, mattress, rug, chair or other item will be restored to an “as new” condition.
Final results may depend on factors including:
- Age and condition of the material
- Type of fabric or fibre
- Level of soiling
- Previous cleaning or chemical treatments
- General wear and tear
- Existing damage or discolouration
2. Stain Removal
We use appropriate professional cleaning methods to treat stains wherever reasonably possible.
However, some stains may be permanent and complete removal cannot be guaranteed. Results can depend on the type of stain, how long it has been present, the material affected and whether previous attempts have been made to remove it.
In some cases, a stain may become lighter without disappearing completely.
3. Odour Removal
We may provide treatment for pet odours and other unwanted smells.
While professional cleaning can significantly reduce many odours, complete removal cannot always be guaranteed. Odours that have penetrated deeply into carpet backing, underlay, furniture filling or other materials may remain after surface cleaning.
4. Pre-Existing Damage
Customers should inform us of any known damage or problems before cleaning begins.
This may include:
- Tears, holes or loose stitching
- Worn or weakened fabric
- Colour fading or discolouration
- Loose carpet fibres
- Previous repairs
- Water damage
- Material deterioration
Pristine Carpet Cleaning & Upholstery cannot be held responsible for pre-existing damage or defects that become more noticeable during or after normal professional cleaning, except where responsibility cannot legally be excluded.
5. Delicate Fabrics and Materials
Certain fabrics, rugs, upholstery and other materials may require specialist treatment or may not be suitable for standard cleaning methods.
Where reasonably possible, we will assess the material before treatment. We may recommend an alternative cleaning method or decline to clean an item where we believe there is an unreasonable risk of damage.
6. Colour and Appearance
Cleaning can sometimes reveal differences in colour caused by previous wear, sunlight, furniture placement, stains or earlier cleaning treatments.
We cannot guarantee that existing colour loss, fading, permanent marks or discolouration will be corrected through cleaning.
7. Drying Times
Carpets, upholstery, mattresses and other materials may remain damp after professional cleaning.
Drying times vary depending on factors such as:
- Material type and thickness
- Room temperature
- Ventilation
- Humidity
- Cleaning method
- Weather conditions
Any estimated drying time should therefore be treated as a guide rather than a guarantee.
Customers should follow any aftercare instructions provided and avoid unnecessary use of cleaned items until sufficiently dry.
8. Furniture and Personal Items
Customers should remove fragile, valuable and personal belongings from the cleaning area before work begins where reasonably possible.
Where furniture needs to be moved, arrangements should be discussed before or at the time of service. Some large, heavy, fragile or specialist items may not be suitable for moving by our cleaning team.
9. Car Upholstery Cleaning
Car upholstery cleaning results depend on the material, condition, stains and age of the vehicle interior.
Some permanent marks, wear, fading, scratches or damage cannot be corrected through cleaning. Customers should remove valuable and personal belongings from the vehicle before the service begins.
10. Commercial Cleaning
For offices, shops, restaurants, landlords, letting agents and other commercial customers, the scope of work and expected results may vary according to the premises and cleaning requirements.
Any specific requirements should be discussed before the service is carried out.
11. Prices and Estimates
Any “From” prices displayed on our website are starting prices and are provided as a general guide.
The actual price may vary depending on the size, condition, material, level of soiling, stains, accessibility and specific cleaning requirements.
A price can be discussed or confirmed after we have sufficient information about the work required.
12. Customer Satisfaction
We aim to provide a professional and reliable service and achieve the best reasonable cleaning result for each job.
If you have a concern about a completed service, please contact us as soon as reasonably possible so that the matter can be reviewed.
13. Limitation of Disclaimer
Nothing in this Service Disclaimer is intended to exclude or restrict any rights or remedies that a customer may have under applicable UK consumer law, or any liability that cannot legally be excluded or limited.
14. Contact Us
If you have any questions about our cleaning services or this Service Disclaimer, please contact Pristine Carpet Cleaning & Upholstery using the contact details available on our website.