Welcome to Pristine Carpet Cleaning & Upholstery. These Terms & Conditions set out the general terms relating to the use of our website and the cleaning services we provide.
By using this website or arranging a service with us, you agree to these Terms & Conditions.
1. Our Services
Pristine Carpet Cleaning & Upholstery provides professional cleaning services, which may include:
- Carpet Cleaning
- Upholstery Cleaning
- Mattress Cleaning
- Rug Cleaning
- Dining Chair Cleaning
- Corner Sofa Cleaning
- Car Upholstery Cleaning
- Stain & Odour Removal
- Commercial Carpet Cleaning
The availability, price and suitability of a service may depend on the condition, size, material and location of the item or area requiring cleaning.
2. Website Enquiries
Our website is provided primarily for information and to allow customers to find out about our services and contact us.
The website does not currently provide direct online booking or online payment facilities.
Customers can contact us using the contact details provided on the website to discuss their requirements, request a quotation or arrange a service.
3. Prices and Quotations
Prices displayed on the website are starting prices and are provided as a general guide.
The final price may vary depending on factors such as:
- Size of the area or item
- Type and condition of the material
- Level of soiling
- Stains or odours requiring additional treatment
- Accessibility
- Additional services requested
Where appropriate, a final price or quotation will be discussed with the customer before work begins.
4. Service Appointments
Appointments are arranged directly between the customer and Pristine Carpet Cleaning & Upholstery.
Customers should provide accurate information about the service required and ensure reasonable access to the property, vehicle or area being cleaned at the agreed time.
If circumstances prevent us from attending an appointment, we will aim to contact the customer and arrange an alternative time.
5. Customer Responsibilities
Customers are responsible for providing accurate information about the items or areas requiring cleaning.
Before cleaning begins, customers should inform us of any known:
- Damage or defects
- Delicate or specialist materials
- Previous treatments or repairs
- Permanent stains or discolouration
- Other conditions that may affect the cleaning process
Customers should also remove valuable, fragile or personal items from the immediate working area where reasonably possible.
6. Cleaning Results
We aim to provide a high standard of professional cleaning. However, cleaning results can vary depending on the age, condition, material and previous treatment of an item.
We cannot guarantee that every stain, mark, discolouration or odour will be completely removed.
Some stains may be permanent or may require specialist treatment. Where possible, we will explain any relevant limitations before or during the service.
7. Drying Times
Carpets, upholstery, mattresses and other cleaned materials may remain damp for a period after cleaning.
Drying times can vary depending on the material, ventilation, temperature, humidity and cleaning method used.
Customers should follow any aftercare instructions provided and allow adequate time for cleaned items to dry.
8. Cancellations and Rescheduling
If you need to cancel or reschedule an agreed appointment, please contact us as soon as reasonably possible.
Any specific cancellation, rescheduling or refund arrangements communicated when a service is arranged will apply alongside these Terms.
Nothing in these Terms is intended to limit any cancellation or other consumer rights that apply under UK law.
9. Damage and Liability
We take reasonable care when carrying out our services.
Customers should tell us about any pre-existing damage, weakened materials, repairs or other relevant issues before cleaning begins.
We will not be responsible for damage caused by pre-existing defects, normal wear and tear, undisclosed conditions or circumstances outside our reasonable control, except where responsibility cannot legally be excluded or limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable statutory consumer rights.
10. Website Information
We aim to keep the information on our website accurate and up to date. However, service descriptions, prices, images and other information may be updated or changed from time to time.
Images displayed on the website may be used for illustrative purposes.
Information provided on the website should not be treated as a guaranteed quotation unless specifically confirmed with the customer.
11. Third-Party Links
Our website may contain links to third-party websites or communication platforms.
We are not responsible for the content, availability, terms or privacy practices of independent third-party websites or services.
12. Intellectual Property
Unless otherwise stated, the website’s original branding, written content and other materials belonging to Pristine Carpet Cleaning & Upholstery may not be copied, reproduced or commercially used without permission.
Third-party materials remain the property of their respective owners.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website or applicable requirements.
The latest version will be published on this page with an updated revision date.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to the laws and consumer protections that apply to the customer and the location in which the business operates.
15. Contact Us
If you have any questions about these Terms & Conditions or our services, please contact Pristine Carpet Cleaning & Upholstery using the contact details provided on our website.